Board-Level Digital & CX Managing Director / COO

Profile Summary

This candidate is a highly experienced Managing Director and digital operating executive with deep expertise across digital transformation, CX, product, technology and integrated delivery. They have led and scaled top-tier digital agencies and transformation units, delivering consistent growth, strong EBITDA performance and long-term enterprise client partnerships.

They combine commercial leadership with hands-on digital delivery experience, making them a trusted partner to boards and executive teams navigating growth, modernisation, restructuring or operational change.

Core Expertise

• Board-level leadership & P&L ownership
• Digital & CX transformation
• Operating model design and scale
• Digital product, platform & experience delivery
• Integrated agency and in-house capability build
• Executive, board and client partnership

Career Highlights

• Board-level leader of a leading UK digital and CX business for over a decade
• Delivered sustained double-digit CAGR with EBITDA exceeding 20%
• Built and scaled integrated digital, ecommerce, technology and production capabilities
• Long-term strategic partnerships with multiple global enterprise brands (8–10+ year relationships)
• Regularly operated as a de facto Chief Digital Officer for complex organisations
• Led successful mergers, turnarounds and operating model integrations
• Established offshore and nearshore delivery models across Europe and Asia, driving material profit uplift

Transformation Approach

Ideal Engagements

• Senior digital, CX or operating leadership roles
• Agency, client-side or group environments
• Organisations scaling, stabilising or transforming digital capabilities
• Situations requiring both strategic clarity and hands-on execution